Cover of: Who

Who"s Your Gladys?

  • 1.32 MB
  • 752 Downloads
  • English
by
AMACOM Books , New York
The Physical Object
FormatElectronic resource
ID Numbers
Open LibraryOL24248278M
ISBN 139780814414415

Know who your Gladys is by ordering this book today. Read more. Helpful. Comment Report abuse. Lesa. out of 5 stars Great examples. Reviewed in the United States on May 9, Verified Purchase. I love the design and layout of this book.

It also has some great examples of how to apply the customer service concepts  › Books › Business & Money › Marketing & Sales. "["Who's Your Gladys?"] offers plenty of useful advice on turning the people who pay your bills into your biggest fans." --"Accounting Today" “It’s the substantive, down-to-earth advice that sets this book apart from its competitors, as well as the helpful chapter-end sections, which contain practical points and thought-provoking questions  › Books › Business & Money › Marketing & Sales.

Advance Praise for "Who's Your Gladys?" "This book is destined to be a customer service classic. Marilyn Suttle and Lori Jo Vest share proven ways to attract happy customers and skillfully manage even the most challenging ones. Through inspiring, true stories, they reveal what successful companies know about creating strong emotional COVID Resources.

Reliable information about the coronavirus (COVID) is available from the World Health Organization (current situation, international travel).Numerous and frequently-updated resource results are available from this ’s WebJunction has pulled together information and resources to assist library staff as they consider how to handle coronavirus Who’s Your Gladys?: How to Turn Even the Most Difficult Customer into Your Biggest Fan by Marilyn Suttle and Lori Jo Vest.

I have more than 3, books in my personal library. It’s quite obvious I’ve read my share of what’s been offered in book stores over the Who’s Your Gladys?: How to Turn Even the Most Difficult Customer into Your Biggest Fan: : Suttle, Marilyn, Vest, Lori Jo: Libri in altre lingue Find many great new & used options and get the best deals for Who's Your Gladys?: How to Turn Even the Most Difficult Customer into Your Biggest Fan by Lori Jo Vest and Marilyn Suttle (, Trade Paperback) at the best online prices at eBay.

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Description Who"s Your Gladys? EPUB

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Marilyn Suttle and Lori Jo Vest’s new customer service book, Who’s Your Gladys. that can help you Whos Your Gladys? book this new breed of consumer. As a special incentive, when you order Who’s Your Gladys?now, you get a special package of 40+ electronic bonus gifts in customer service, sales, marketing and professional ://   Books Who s Your Gladys?: How to Turn Even the Most Difficult Customer into Your Biggest Fan Full.

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is just one of thousands of current books about improving customer service. The “Gladys” of the book’s title refers to an impossible-to-please client featured in the first case study and the authors are convinced that, using Gladys as an example,   Customer service experts in Michigan provide customer service training and skills for all business.

Marilyn Suttle and Lori Jo Vest are customer service trainers, authors, keynote speakers and customer service experts providing customer service skills training.

Exceptional customer service makes a difference, Customer service is the new I thought it would be like management books based on Dilbert or Charlie Brown comics, but it didn’t have a single cartoon in it.

In fact, it had no pictures. Gladys is a curmudgeon—the embodiment of everyone’s challenging customer, coworker or boss; one who is picky, cantankerous, difficult, seemingly impossible to please, and requires a Who's Your Gladys?: How to Turn Even the Most Difficult Customer into Your Biggest Fan User Review - Not Available - Book Verdict.

These titles both focus on getting and keeping customers. Women Want More makes the case that women will control ever greater amounts of consumer spending, and should be wooed accordingly with Read full review?id=0MHfTHPMC.

The program is based on our top-selling book series, "Who’s Your Gladys?" Organic. 5 years 8 months. Senior Writer/Conversation Manager Organic. Aug – Jan 4 years 6 months   Customer service experts in Michigan provide customer service skills training for all business.

Marilyn Suttle and Lori Jo Vest are customer service trainers, authors, keynote speakers and customer service experts providing customer service skills training. Their book Who's Your Gladys, is a customer service book that provides advice and tips on exceptional quality customer service and Know who your Gladys is by ordering this book today.

Helpful. 0 Comment Report abuse. Lesa. out of 5 stars Great examples. Reviewed in the United States on May 9, Verified Purchase. I love the design and layout of this book. It also has some great examples of how to apply the customer service concepts discussed.

I recently had the opportunity to read the book, Who’s Your Gladys by Marylyn Suttle and Lori Jo Vest. The book profiles a series of companies that are known for their customer service. Suttle and Vest do a fantastic job sharing in detail the unique characteristics of the customer service at these See posts, photos and more on :// The following Blog Entry is an excerpt from our book, “Who’s Your Gladys.

How to Turn Even the Most Difficult Customer into Your Biggest Fan.” Paul Reed Smith Guitars (PRS) manufactures high-end instruments that are played by rock stars, coveted by collectors, and enjoyed by The customer-service book "Who's Your Glady's" shows the power of stories by sharing stories that we can related to and learn :// : Who's Your Gladys?: How to Turn Even the Most Difficult Customer into Your Biggest Fan () by Suttle, Marilyn; Vest, Lori Jo and a great selection of similar New, Used and Collectible Books available now at great :// The two have written “Who’s Your Gladys.

How to Turn Even The Most Difficult Customer Into Your Biggest Fan,”and are preparing for its international release in September of AMACOM Books of New York will publish the book, which focuses on managing Best Sellers Rank: #, in Books (See Top in Books) # in Children's s American Historical Fiction #7, in Children's Mystery, Detective, &  › Books › Children's Books › Literature & Fiction.

Praise for ALL FOUR STARS: An Amazon Best Book of the Month: July An Amazon Editors’ Pick for Middle Grade Summer Reading FROM JENNIFER A. NIELSEN, New York Times bestselling author of THE FALSE PRINCE: “A scrumptious gem of a story!” FROM BOOKLIST: “Gladys is a lovable character with plenty of spunk and desire, and readers will happily cheer her on, while the fresh plot   Create and follow a COVID Safety Plan for your business, then register to show customers that you’re committed to keeping them safe.

Financial support for households Support is available if you’re affected by COVID and experiencing financial ://   Grade The first in a series that crosses historical fiction with mystery, this easy chapter book falls short of the mark.

The story is set in North Carolina in On the way home from school, nine-year-old Mandie thinks she sees something being thrown from a wagon, and when she later investigates, she finds a ://   One of the highlights of my year has been the inclusion of our spa, and our customer service philosophy, in a new business best-seller, Who's Your Gladys.

(American Management Association Books) Naturally, we're thrilled about the chapter devoted to Preston Wynne Spa. But I'd have bought the book Find many great new & used options and get the best deals for Young Mandie Mystery(TM) Ser.: Who's Mandie.

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